Return/Replacement Policy for Amazon OrdersUpdated 9 months ago
At Lifepro, we strive to provide you with the best shopping experience and ensure your satisfaction with every purchase. This Return/Replacement Policy outlines the procedures for returns and replacements of products ordered through Amazon. Please read this policy carefully to understand your options in case you encounter any issues with your purchase.
Replacement Policy:
1. If you receive a product that is damaged, defective, or not as described, we are here to assist you with a replacement.
2. To initiate a replacement, please note of the instructions below and use this link:
a. Take a video/photo of your concern as it will be required.
b. Provide your order details, including the order number and product information.
c. Our Customer Support Team will review your request. Expect them to contact you within 2 business days. They will also provide you with instructions on returning the item (if required).
3. Once your replacement request is approved, we will ship a new product to you at no additional cost.
Return Policy:
1. Amazon has its own established return policy. If you wish to return a product for reasons such as change of mind, you must follow Amazon's return process.
2. To initiate a return, please follow these steps:
a. Log in to your Amazon account.
b. Navigate to the "Your Orders" section.
c. Locate the order containing the item you want to return and follow the provided instructions to initiate the return process.
3. Amazon will provide you with return instructions, including shipping labels and return authorization details.
4. Please ensure that the item is returned in its original condition, unused, and with all accessories and packaging included.
5. Once Amazon receives and processes your return, they will issue the appropriate refund according to their policies.
Important Notes:
1. If you encounter any issues with the replacement or return process, feel free to reach out to our Customer Support Team for guidance and assistance.
2. Please be aware that the availability of replacement products may be subject to stock availability.
3. For returns, refunds, and other financial matters, please refer to Amazon's own policies and procedures.
We value your trust and appreciate your understanding of our Return/Replacement Policy. If you have any questions or need further clarification, please don't hesitate to contact our Customer Support Team.