Information about gift cards and coupons.

<h3 id="do-you-offer-gift-cards"><strong><span style="font-family: Inter;">Do you offer gift cards?</span></strong></h3><p><span style="font-family: Inter;">Yes, we do sell <a class="fr-strong" href="https://lifeprofitness.com/products/gift-card" rel="noopener noreferrer" target="_blank">e-gifts cards valued from $25 to $500</a>.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="how-long-are-gift-cards-valid-for"><span style="font-family: Inter;"><strong>How long are gift cards valid for?</strong></span></h3><p><span style="font-family: Inter;">Good news! Our gift cards does not have an expiration date.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter;">Can I combine coupons or offers?</span></h3><p id="isPasted" style="box-sizing: border-box; backface-visibility: hidden; color: rgb(40, 40, 41); margin: 0px 0px 20px; width: 1000px; font-family: Inter, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;">Coupons cannot be combined with any other discounts or promotions.</span></p><p style="box-sizing: border-box; backface-visibility: hidden; color: rgb(40, 40, 41); margin: 0px 0px 20px; width: 1000px; font-family: Inter, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;">We can only apply one discount or coupon to an order.</span></p><p style="box-sizing: border-box; backface-visibility: hidden; color: rgb(40, 40, 41); margin: 0px 0px 20px; width: 1000px; font-family: Inter, Arial, Helvetica, sans-serif; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter;">Why is your coupon not working?</span></h3><p><span id="isPasted" style="color: rgb(40, 40, 41); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Coupons will not work if the product is already discounted.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter;">Do you offer a military discount?&#xA0;</span></h3><p><span style="font-family: Inter;">Yes, we offer military discounts. Just send in any proof of service.</span></p>

Gift Cards & Coupons

<h3 id="which-payment-types-do-you-accept"><strong><span style="font-family: Inter;">Which payment types do you accept?</span></strong></h3><p><span style="font-family: Inter;">We accept all major credit cards, Paypal, ShopPay, Amazon Pay, and Google Pay.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="do-you-offer-buy-now-pay-later"><span style="font-family: Inter;"><strong>Do you offer Buy Now Pay Later?</strong></span></h3><p><span style="font-family: Inter;">Yes, via our 3rd party partner - <a href="https://www.affirm.com/how-it-works" rel="noopener noreferrer" target="_blank"><strong>Affirm</strong></a>.</span></p><h3 id><span style="font-family: Inter;"><br></span></h3><h3 id="how-long-should-a-refund-take-to-reach-me"><span style="font-family: Inter;"><strong>How long should a refund take to reach me?</strong></span></h3><p><span id="isPasted" style="color: rgb(65, 65, 65); font-family: Inter; font-size: 16px; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; float: none; display: inline !important;">Once a refund has been processed, please allow up to 10 business days for it reflect in your original payment method.</span></p><p><span style="font-family: Inter;"><br></span></p><h3 id="isPasted"><span style="font-family: Inter;">Can I use my FSA/HSA money to buy?</span></h3><p><span style="font-family: Inter;">Currently, we still do not accept FSA/HSA cards for payments.</span></p><p><br></p>

Payment

At the moment, we're only shipping to customers residing in the contiguous United States and Canada. We are unable to ship our products to PO boxes at the moment. This limitation is due to the size of our products, which require a physical address fo

<h3 id="isPasted"><span style="font-family: Inter;"><strong>Do you ship outside US?</strong></span></h3><p>At the moment, we&apos;re only shipping to customers residing in the contiguous United States and Canada.</p><hr><h3 id="do-you-ship-to-po-box"><span style="font-family: Inter;"><strong>Do you ship to PO Box?</strong></span></h3><p>We are unable to ship our products to PO boxes at the moment. This limitation is due to the size of our products, which require a physical address for delivery.</p><hr><h3 id="when-will-you-ship-my-order"><span style="font-family: Inter;"><strong>When will you ship my order?</strong></span></h3><ul><li style="font-family: Inter; font-size: 16px;"><span style="font-family: Inter;">To ensure timely processing, please note that orders placed after 12:00pm EST on weekdays will be shipped on the following business day.</span></li><li style="font-family: Inter; font-size: 16px;"><span style="font-family: Inter;">Orders placed during weekends (Saturday and Sunday) and holidays will also be processed on the next business day.</span></li><li style="font-family: Inter; font-size: 16px;"><span style="font-family: Inter;">This policy applies to all eligible products in stock at the time of purchase.*</span></li></ul><p><span style="font-family: Inter;"><em>*Pre-sale items will ship after the date specified for each product. Standard shipping times apply to these items after they become available.</em></span></p><p><span style="font-family: Inter;"><em>**For RejuvaCure orders, see additional details </em></span><span style="font-family: Inter;"><a class="fr-strong" href="https://lifeprofitness.gorgias.help/en-US/rejuvacure-shipping-and-delivery-295988" rel="noopener noreferrer" target="_blank"><em>here</em></a></span><span style="font-family: Inter;"><em>.</em></span></p><hr><h3 id="when-will-i-receive-my-order"><span style="font-family: Inter;"><strong>When will I receive my order?</strong></span></h3><p>Unless you have selected expedited shipping, your order is expected to arrive within 7-10 business days.</p><hr><h3 id="can-i-change-or-cancel-my-order"><span style="font-family: Inter;"><strong>Can I change or cancel my order?</strong></span></h3><p><span style="font-family: Inter;">If you wish to change or cancel your order, you may do so up until the time that your order has shipped. <span id="isPasted" style="font-family: Inter;">Once we have sent the shipping confirmation, we are unable to accommodate changes or cancellations.</span></span></p>

Delivery Information

<h3 id="can-i-return-my-order"><span style="font-family: Inter;"><strong>Can I return my order?</strong></span></h3><p><span style="font-family: Inter;">Yes, but please note items must be returned within 30 days of delivery.</span></p><hr><h3 id="isPasted"><span style="font-family: Inter;"><strong>What items are returnable?</strong></span></h3><ul><li style="font-weight: bold;"><span style="font-family: Inter;"><strong>Unopened</strong></span><ul style="font-weight: initial;"><li style="font-family: Inter;">within 30 days of delivery</li><li style="font-family: Inter;">Lifepro will cover shipping fee if product received is incorrect and/or defective</li></ul></li></ul><ul id="isPasted"><li style="font-family: Inter; font-weight: bold;"><strong>Used/Opened</strong><ul style="font-family: initial; font-weight: initial;"><li style="font-family: Inter;">shipping costs will be covered by the customer</li><li style="font-family: Inter;">repackaged with all the cords, accessories and documentation that were included when you received it</li></ul></li></ul><hr><h3 id="isPasted"><span style="font-family: Inter;"><strong>How do I return?</strong></span></h3><ul><li style="font-family: Inter;">Visit our returns center</li><li style="font-family: Inter;">Enter your order number and email address to start</li><li style="font-family: Inter;">Follow the instructions and select the items you want to return</li><li style="font-family: Inter;">Once your request is approved, you will get a confirmation email with shipping guidelines</li></ul><hr><h3 id="isPasted"><span style="font-family: Inter;"><strong>What items are non-refundable?</strong></span></h3><p><span style="font-family: Inter;">&#xA0;The following items cannot be returned:</span></p><ul><li style="font-family: Inter;">Gift cards</li></ul><hr><h3 id="the-item-i-received-is-damaged"><span style="font-family: Inter;"><strong>The item I received is damaged!</strong></span></h3><p><span style="font-family: Inter;">If the purchased product is faulty, please use this link to request for a <a href="https://e5fhotuokta.typeform.com/to/L5pR5Ilk">replacement</a>.</span></p><hr><h3 id="can-the-items-be-exchanged"><span style="font-family: Inter;"><strong>Can the items be exchanged?</strong></span></h3><p><span style="font-family: Inter;">We allow the exchange of purchased items for selectable variants within 30 days. Once the exchange request is approved, the replaced item will be shipped to you.</span></p><hr><h3 id="what-are-the-refund-options"><span style="font-family: Inter;"><strong>What are the refund options?</strong></span></h3><p><span style="font-family: Inter;">The following refund options are supported:</span></p><ul><li style="font-family: Inter;">Refund to the original payment method</li></ul><hr><h3 id="how-do-i-ship-back-the-items"><span style="font-family: Inter;"><strong>How do I ship back the items?</strong></span></h3><p><span style="font-family: Inter;">For instructions on how to ship the returned products, refer to the email received after placing the return request.</span></p><hr><h3 id="how-soon-will-i-get-my-refund"><span style="font-family: Inter;"><strong>How soon will I get my refund?</strong></span></h3><p><span style="font-family: Inter;">Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.</span></p><hr><h3 id="my-question-is-not-addressed"><span style="font-family: Inter;"><strong>My question is not addressed...</strong></span></h3><p style="color: rgb(0, 0, 0); font-family: Lato; font-size: medium; font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial;"><span style="font-family: Inter;">If you have any queries regarding return or refund, <a href="https://lifeprofitness.com/pages/contact-us">reach out to us</a>.</span></p>

Ordering

Gift Cards & Coupons

Payment

Delivery Information

Returns & Exchanges